Terms & Conditions

 

Delivery

We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

All our orders are sent in our signature Latelita packaging and sent via recorded delivery, with a signature required on receipt.

Shipping is calculated based on country of delivery.

Duties & Taxes

We include the cost of all duties and taxes in your order, so you won't need to pay any additional fees if you are located in any of the following countries:

UK, USA, Australia, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If you are ordering from outside the destinations listed above, the price you pay  will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.

Delivery Charges for EU countries

Standard Delivery (5 to 7 working days) 

£10 for all orders up to £120 (€140)

Free for all orders above £120 (€140)

Cancellation

You can cancel an order provided that the goods haven't been dispatched. Our terms and conditions do not affect your statutory rights.

Refusing delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected.

Offer/Discount codes

All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.  

The offer code must be entered in to the Voucher Code field on the check out page and applied for the discount to be deducted from the order.
Unless stated, discounts cannot be combined and only one offer can be applied to any order.  
Newsletter sign up discount of 10% on your first order is not automatically applied. On your first check out from our webstore, you need to enter the voucher code you have received on the email address you have used to sign-up. This offer can not be combined with any other offers.

KLARNA

 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later
  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Marketing offers can be amended or withdrawn at any time without prior notice.