Terms & Conditions
Delivery
We strive to deliver all orders within 1-20 working days if the items are in stock. If the items you order are "Out of Stock," we will dispatch the order as soon as the product becomes available. Should we be unable to source the item, we will contact you to inform you of this.
All domestic orders will be shipped in our signature Latelita packaging, enclosed within a non-transparent, non-branded, waterproof grey plastic bag. Each parcel is dispatched via a trackable delivery service, requiring either a signature upon receipt or photographic evidence of delivery with GPS confirmation, depending on the parcel's value. If you reside in a block of flats, we cannot ensure the safety of your delivered parcels in communal areas, and you accept the associated risks. Royal Mail will deliver parcels according to their procedures, and we cannot be held liable for parcels that are stolen or lost post-delivery. You will be notified of your delivery tracking via SMS and/or email. Please make alternative arrangements if you will not be available at the expected delivery time, either by adjusting your delivery date via the Royal Mail website or ensuring someone is available to collect your parcel. The same risks apply if you reside in a house. We do not accept liability for items delivered to communal areas.
Multiple SAMPLE SALE orders will be shipped in a single signature Latelita packaging. Domestic orders below Β£75 will attractΒ a shipment charge of Β£4.99, and international deliveries below the minimum treshold will attract the relevant shipment charge as mentioned on our shipping policy. Β
All heavily reduced items (above or equal to %30), end of season sales and sample sales items are non-refundable. Items may be exchanged for alternative products or store credit only.
Shipping costs are calculated based on the country of delivery.
Advertised delivery times are estimated based on information provided by our contracted carriers, depending on the country and service class selected, and are not guaranteed. Customs authorities may hold a parcel for as long as necessary before clearance is completed. Customs clearance waiting times are beyond our control and cannot be counted towards estimated delivery times. If your postal address falls within a Remote Area, delivery times may be significantly longer. No refunds will be issued for Express Delivery charges if the estimated delivery times cannot be met.
Duties & Taxes
We include the cost of all duties and taxes in your order (DDP) for the following countries: UK, USA, AU, AT, BE, BG, CA, CH, HR, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HU, IE, HK, IL, IS, JP, IT, LA, LT, LU, MT, MC, NL, NO, NZ, PL, RO, SA, SE, SG, SL, SK, UAE, ZA, BH, KR, CN, OM.
For NO and CH, we offer both DDP and DAP delivery services at checkout, allowing you to choose whether to pay duties and taxes in advance.
If you are ordering from outside the listed destinations, the price you pay will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We cannot advise on the exact amount and recommend you contact your local customs office/tax authority before placing an order.
Important Notice to Romanian customers:Β Romanian Customs Authorities may request the following information and you may be required to provide the following documents to the carrier (UPS)
- Copy of your National ID
- Your TAX Identification Number
- A written confirmation including the content of your order and how much you have paid for it (to verify the accuracy of the customs declaration made)
- Power of Attorney
Cancellation
You may cancel an order provided the goods have not been dispatched. Our terms and conditions do not affect your statutory rights.
Refusing Delivery
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective), you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund. This will also apply if delivery has been attempted, and the item is awaiting collection from a postal depot, and the item is not collected.
Offer/Discount Codes
All offer codes are applied to the order value, excluding delivery costs, and are subject to our general Terms and Conditions.
The offer code must be entered in the Voucher Code field on the checkout page for the discount to be applied to the order. Unless stated otherwise, discounts cannot be combined, and only one offer can be applied to any order.
The newsletter sign-up discount on your first order is not automatically applied. On your first checkout from our webstore, you need to enter the voucher code received via email. This offer cannot be combined with other offers and is not valid for already discounted items or during campaign periods such as Black Friday, Cyber Monday, Winter Sales, Summer Sales, Sample Sales, and Flash Sales periods. Generally, different marketing offers cannot be combined on a single order.
Klarna
In cooperation with Klarna Bank AB (publ), SveavΓ€gen 46, 111 34 Stockholm, Sweden, we offer the following payment options: Pay Later, Pay in 3. Further information and Klarnaβs user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection laws and Klarnaβs privacy statement.
Marketing offers can be amended or withdrawn at any time without prior notice.