Terms & Conditions

Delivery

We strive to deliver all orders within 1-20 working days if the items are in stock. If the items you order are "Out of Stock," we will dispatch the order as soon as the product becomes available. Should we be unable to source the item, we will contact you to inform you of this.

All domestic orders will be shipped in our signature Latelita packaging, enclosed within a non-transparent, non-branded, waterproof grey plastic bag. Each parcel is dispatched via a trackable delivery service, requiring either a signature upon receipt or photographic evidence of delivery with GPS confirmation, depending on the parcel's value. If you reside in a block of flats or offices, we cannot ensure the safety of your delivered parcels in communal areas, and you accept the associated risks. Royal Mail will deliver parcels according to their procedures, and we cannot be held liable for parcels that are stolen or lost post-delivery. You will be notified of your delivery tracking via SMS and/or email. Please make alternative arrangements if you will not be available at the expected delivery time, either by adjusting your delivery date via the Royal Mail website or ensuring someone is available to collect your parcel. The same risks apply if you reside in a house. We do not accept liability for items delivered to communal areas.

Multiple SAMPLE SALE orders will be shipped in a single signature Latelita packaging. Domestic orders below £75 will attract a shipment charge of £4.99, and international deliveries below the minimum treshold will attract the relevant shipment charge as mentioned on our shipping policy.  

All heavily reduced items (above or equal to %30), end of season sales and sample sales items are non-refundable. Items may be exchanged for alternative products or store credit only.

Shipping costs are calculated based on the country of delivery.

Advertised delivery times are estimated based on information provided by our contracted carriers, depending on the country and service class selected, and are not guaranteed. Customs authorities may hold a parcel for as long as necessary before clearance is completed. Customs clearance waiting times are beyond our control and cannot be counted towards estimated delivery times. If your postal address falls within a Remote Area, delivery times may be significantly longer. No refunds will be issued for Express Delivery charges if the estimated delivery times cannot be met.

Duties & Taxes

We include the cost of all duties and taxes in your order (DDP) for the following countries: UK, USA, AU, AT, BE, BG, CA, CH, HR, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HU, IE, HK, IL, IS, JP, IT, LA, LT, LU, MT, MC, NL, NO, NZ, PL, RO, SA, SE, SG, SL, SK, UAE, ZA, BH, KR, CN, OM.

For NO and CH, we offer both DDP and DAP delivery services at checkout, allowing you to choose whether to pay duties and taxes in advance.

If you are ordering from outside the listed destinations, the price you pay will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We cannot advise on the exact amount and recommend you contact your local customs office/tax authority before placing an order.

Important Notice to Romanian customers:  Romanian Customs Authorities may request the following information and you may be required to provide the following documents to the carrier (UPS)

• Copy of your National ID
• Your TAX Identification Number
• A written confirmation including the content of your order and how much you have paid for it (to verify the accuracy of the customs declaration made)
• Power of Attorney

Cancellation

You may cancel an order provided the goods have not been dispatched. Our terms and conditions do not affect your statutory rights.

Refusing Delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective), you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund. This will also apply if delivery has been attempted, and the item is awaiting collection from a postal depot, and the item is not collected.

Offer/Discount Codes

All offer codes are applied to the order value, excluding delivery costs, and are subject to our general Terms and Conditions.

The offer code must be entered in the Voucher Code field on the checkout page for the discount to be applied to the order. Unless stated otherwise, discounts cannot be combined, and only one offer can be applied to any order.

The newsletter sign-up discount on your first order is not automatically applied. On your first checkout from our webstore, you need to enter the voucher code received via email. This offer cannot be combined with other offers and is not valid for already discounted items or during campaign periods such as Black Friday, Cyber Monday, Winter Sales, Summer Sales, Sample Sales, and Flash Sales periods. Generally, different marketing offers cannot be combined on a single order.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options: Pay Later, Pay in 3. Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection laws and Klarna’s privacy statement.

Marketing offers can be amended or withdrawn at any time without prior notice.

WhatsApp Messaging Program Terms and Conditions

Last updated: 28th October 2026

The Latelita WhatsApp message program (the “Program”) is operated by Latelita (“Latelita”, “we”, or “us”). Your use of the Program constitutes your agreement to these terms and conditions (“WhatsApp Terms of Service”) and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may modify or cancel the Program or any of its features without notice. To the extent permitted by applicable law, we may also modify these WhatsApp Terms of Service at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

Program Description

Latelita’s WhatsApp marketing program (“Program”) allows opted-in customers to receive promotional and marketing messages from us via WhatsApp at the mobile number they provide. Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of Goods, including checkout reminders, cart reminders, special offers, and other marketing communications.

User Opt In

The Program allows Users to receive WhatsApp messages by affirmatively opting into the Program, such as through online or application-based enrolment forms, by ticking the WhatsApp marketing opt-in box at checkout, or by messaging us first on WhatsApp with a keyword such as “YES” or “JOIN”. By providing your phone number and affirmatively opting in, you agree to receive recurring promotional and marketing WhatsApp messages from and on behalf of Latelita at the mobile number you provided.

By participating in the Program, you agree to receive autodialed or system-generated marketing messages at the phone number associated with your opt-in, and you understand that consent is not a condition of purchase. You may make purchases from Latelita without signing up for the Program; your participation is completely voluntary.

Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, shipping notifications). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders, sale announcements). All Program messages are delivered via the WhatsApp service.

User Opt Out

You may opt-out of the Program at any time. Reply the single keyword command STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any WhatsApp message we send you. You may also block our WhatsApp account directly from the WhatsApp app, or email info@latelita.com with “WhatsApp Opt-Out” in the subject line. After opting out, you may receive one final confirmation message. No further marketing messages will be sent to your WhatsApp number, unless initiated by you.

You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our messaging platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that Latelita and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, sending words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

If you have subscribed to other Latelita mobile message programs (such as SMS) and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Program support or assistance, reply HELP to any WhatsApp message, or contact info@latelita.com.

We may change the WhatsApp Business account or telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a WhatsApp account or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

Cost and Frequency

Messages are delivered over the WhatsApp service, which uses your mobile data or Wi-Fi connection rather than your carrier’s SMS allowance. Latelita does not charge for the messages themselves; however, standard data charges from your mobile carrier or internet service provider may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all data or connectivity charges related to your use of WhatsApp.

Message frequency varies. You may receive up to 2 messages per day, with daily, weekly, and monthly frequency varying at Our discretion. The Program involves recurring mobile messages, and additional messages may be sent periodically based on your interaction with Us.

Sharing with Meta / WhatsApp

To deliver Program messages, your phone number, WhatsApp profile information, and message content are processed by WhatsApp Ireland Limited and Meta Platforms, Inc. as an independent controller, in accordance with the WhatsApp Business Terms and Meta’s privacy policies. We may also share certain information with our service providers as described in our Privacy Policy.

Our Disclaimer of Warranty

The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by WhatsApp, Meta, your wireless carrier, or your internet service provider. We will not be liable for any delays or failures in the receipt of any messages connected with this Program.

Delivery of WhatsApp messages is subject to effective transmission through the WhatsApp service, your wireless service provider/network operator, and your device and internet connectivity, all of which are outside of Our control. WhatsApp Ireland Limited, Meta Platforms, Inc., and the wireless carriers supported by the Program are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number registered with WhatsApp. If you get a new mobile number or stop using WhatsApp on the number you opted in with, you will need to sign up for the Program again with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Program.

Participant Requirements

You must have a wireless device of your own, capable of running WhatsApp and connecting via mobile data or Wi-Fi, be a registered WhatsApp user, and be the authorised user of the phone number provided. Not all devices or network connections are supported. Check your device capabilities and WhatsApp’s own terms for specific requirements.

Age Restriction

You must be at least 16 or 18 years of age, depending on the applicable minimum age in your jurisdiction, and the authorised user of the phone number provided. By opting in, you confirm that you meet the applicable age requirement. You may not use or engage with the Platform if you are under the applicable minimum age. If you use or engage with the Platform and are between the minimum age and the age of majority in your jurisdiction, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you meet the applicable age requirement and that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act);
• Any sensitive or special category personal data including racial or ethnic origin data, political opinions data, religious or philosophical belief data, trade union membership data, genetic or biometric data (for the purpose of uniquely identifying a natural person), health data and sex life or sexual orientation data;
• Any personal data of people aged under 18 without parental consent;
• Any content that violates the WhatsApp Business Messaging Policy or Meta’s Commerce Policies;
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Service Availability and Changes to the Program

The Program is offered “as is.” Message delivery depends on WhatsApp’s service, Meta’s infrastructure, and your device and connectivity. We are not liable for delayed or undelivered messages. We may modify or terminate the Program at any time. Material changes to the Program will be notified to active subscribers in advance via WhatsApp or email where feasible.

Miscellaneous

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy. We may share certain information with our service providers, including WhatsApp Ireland Limited and Meta Platforms, Inc., as described in our Privacy Policy.

This notice was last updated on 28th October 2026.