If you wish to return a product you have purchased from our website, please first read all of the sections of our Returns and Refunds customer service pages to ensure your products can be returned and for any specific information pertaining to your purchase.
Returns by Post or Courier:
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be faulty please return them within 14 days in the original packaging and in an unused condition using a trackable postal service for a full refund.
Taking care of our goods:
You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where an item has a returns swing ticket attached, it must still be attached and undamaged upon return.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Where items are sold within our sale, a credit note will be given
Receipt / dispatch note:
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Promotional discounts and refunds:
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.
Your statutory rights
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
The following items cannot be returned within the terms of our refund policy:
- Gift Cards and Gift Vouchers
- Made-to-measure goods (such as engraved / etched jewellery)
- Sample sale items
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.
Ring Size Chart